FREQUENTLY ASKED QUESTIONS

WHAT CHOCOLATE AND INGREDIENTS DO YOU USE?

We are equally selective about the ingredients that we use as the ones we don’t. We are proud to use only premium couverture chocolate in all our products and only organic dairy, cage-free eggs, premium quality sugars, fine European butter, and we never use hydrogenated oils, fats, or added preservatives – only natural flavors and almost all organic ingredients! We use premium French Valrhona and Belgian Callebaut milk, dark, and white couverture chocolate in everything from our cakes and frostings, to our chocolate truffles and 3D chocolates.

WHAT IS YOUR CAKE STAND GIFT BOX?

The All-In-One Cake Stand Gift Box is an exclusive design from BAKESMITH and was custom designed by our founder with careful consideration to design and functionality. Once you buy a BAKESMITH cake, you do not need to transfer it onto a platter to gift it, serve it, or to store it- you are done thinking. Avoid all hassles and let us take care of it all for you- arriving ready in a gift box and a serving platter, it’s cake and presentation. Currently patent-pending, our one-of-a-kind creation is ready for any occasion, achieving stress-free and effortless winsome entertaining.

Our Exclusive Cake Stand Gift Box: Carry, Cut, Serve, Store, Reuse, & Recycle

DO YOU CATER EVENTS AND PARTIES?

We love serving events! Our event experts are available to work with you to create memorable edible favors. We’re able to customize our cakes and chocolates and add your logo and event colors to any product and packaging box. We’ve done everything from grand openings, corporate events, milestone celebrations, wine pairings, and holiday dessert tables and tasting bars. Reach out to us to get started, we’d love to be a part of your occasion. Email [email protected] or fill out the form on our Custom page here.

HOW MUCH NOTICE DO YOU NEED FOR CUSTOM PROJECTS?

We encourage customers to contact us about custom projects as soon as possible to ensure we get you on our calendar. Lead times depend on the nature of your project, quantity needed, and time of year. Typically, a custom project for an event or wedding could take anywhere from 2 to 6 weeks, to safely allow for custom packagings, molds, printings/colors, and delivery. Please note that lead times may increase during holiday seasons. *Please note that COVID-19 has impacted vendors’ shipping times. We encourage you to reach out to us as soon as you are able to allow adequate time to order custom items needed.

DO YOU SHIP TO STATES OUTSIDE OF TEXAS?

We are thrilled and humbled at the demand for our products beyond Texas. Although we do not currently ship our products nationwide, we are actively working to make that happen. We are experimenting best shipping practices for our products and in talks with various parcel curriers. Shipping cakes and chocolate is risky business and we want to ensure we do it successfully. Bulk/volume orders are available for delivery throughout Texas.*We are currently able to ship bulk/volume orders to specific areas in the U.S., please email [email protected] to see if your state and area is available.

DO YOU DELIVER?

We gladly deliver throughout the Houston area! Our personal courier carefully delivers our items from Pearland to The Woodlands, Galveston to Katy, Sugarland to Kingwood, and everything in between! (See below for current delivery zip codes.)

We deliver 7 days a week, Monday through Sunday, 10 a.m. – 6 p.m., with extended delivery hours available by appointment.

Please email [email protected] should you require special arrangements.

Specific delivery zip codes (please email us if your Houston-area zip code is not on this list):

Houston Inner 610 Loop:

77002, 77003, 77004, 77005, 77006, 77007, 77008, 77009, 77010, 77019, 77020, 77027, 77030, 77046, 77056, 77057, 77098, 77401

Inner Beltway 8:

77008, 77009, 77011, 77013, 77015, 77017, 77020, 77021, 77023, 77024, 77025, 77026, 77029, 77033, 77034, 77039, 77040, 77044, 77045, 77047, 77049, 77060, 77061, 77064, 77088, 77396, 77401, 77502, 77504, 77547

Outer Houston – 99 Loop – Woodlands, Tomball, Spring:

77044, 77058, 77082, 77083, 77084, 77095, 77339, 77373, 77375, 77379, 77380, 77381, 77382, 77384, 77385, 77386, 77388, 77389, 77407, 77429, 77433, 77450, 77459, 77478, 77479, 77494, 77498, 77503, 77505, 77507, 77520, 77521, 77536, 77539, 77546, 77571, 77573, 77581, 77583, 77584, 77586, 77598

WHAT IS YOUR RETURN POLICY?

Due to the perishable nature of our products, we cannot offer item returns; however, our top priority is to provide our customers with excellent customer care service and will do what we can to improve your experience. Should you encounter an issue with your order, please send us a message to [email protected].